Return Policy

Return Window：

Products can be returned within 30 days of the receipt date.

 

Two types of return：

1.Some situations belong to Non-Refundable Cases which do not apply to returns.

2.Returns due to Manufacturing Defects are free of charge.

 

Notifications

1.In the event of a recall or return due to the customer's refusal to accept delivery, customers are responsible for return fees.

2.Please note that a package with more than 50% of its area damaged or with penetrating damage is considered to be completely damaged, while other types of package damage are not considered to be completely damaged.

If the package of the product is completely broken, we will process the return for you free of charge.

 

If you want to return your product, please contact us and we will assist you to return it or solve the problem.

Please use our return label and send it well packaged to complete your return. Regardless of the reason for the return (including manufacturing defects), if the customer returns the product by himself without contacting us, using our return label or packaging the product, we will refuse to process the return and will not be responsible for the return fees.

We will issue a refund within 1 to 3 days after the returned items arrive at our warehouse.If you have not received your refund or have any other questions,please contact us.

 

Email: service@coolifeluggage.com
Phone number: +1-725-333-1966