Two years warranty coverage
Warranty for two years includes damage to components such as top handle, telescopic handles, the body and wheels. The normal wear and tear of the luggage and the loss of appearance are not covered by the warranty. In principle, non-quality issues are not included in the 2-year warranty.
Return for no reason
a. Due to differences in displays and photo lighting conditions, as well as various factors of the human eyes, the color of the product may be slightly different from the actual one.
b. Damage to the cushioning material, film and tag in the packing box.
c. A little sway of the handle and the sound of the wheel as it rolls on the ground.
d. Damage to the luggage and components caused by human factors or violent use.
In principle, The above situation is regard as non-quality issues and are not included in the 2-year warranty.
Partial Refund, Full Refund, Return and Replacement for quality reasons
1. If the product is damaged during the transportation process, such as scratches, etc., or due to partial damage caused by transportation.
2. Returned products for quality reasons (in this case, it must confirm the picture by the customer) can be classified into the following situations:
a.Damage of zipper and (Due to zipper is vulnerable part, the order over 18 month is not included in it)
b.Damaged of lining (Due to lining is vulnerable part, the order over 18 month is not included in it)
c.Black wrapping tape next to the zipper(Due to lining is vulnerable part, the order over 18 month is not included in it)
d. Damage of handle
e. Damage of wheel
f. Damage of the body of the luggage
g.Damage of TSA lock